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All shipments are imported under our business consignee. As required by Maldives Customs Service, applicable Customs Duty and/or Customs Revenue Charges must be paid before the cargo can be released.

Once your cargo has been cleared by Customs, our Malé office will contact you to arrange delivery. Shipping charges must be settled before delivery. Payments can be made at our Malé office in either USD or MVR.

For Customs Duty rates and tariff information, please contact the Tariff & Statistics Section of the Maldives Customs Service. Email: tariff@customs.gov.mv Telephone: +960 333 4131

Certain items may be prohibited or restricted by airlines, shipping lines, or Maldives Customs regulations. These may include hazardous materials, flammable items, explosives, firearms, illegal drugs, counterfeit goods, and other restricted products. If you are unsure whether your item can be shipped, please contact us before sending your shipment.

Maldives Customs may select shipments for inspection at their discretion. If an inspection is required, the clearance process may take longer, and any inspection, handling, storage, or other charges imposed by Customs or the inspection authorities will be the customer's responsibility.

Yes. We can arrange payment to your supplier on your behalf. A 10% payment service charge will apply to the amount being transferred. Please contact us for payment instructions and the required supporting documents.

The minimum chargeable amount is: Air Freight: 1 kg minimum chargeable weight. Sea Freight: 0.25 CBM (Cubic Metres) minimum chargeable volume. If your shipment is below these minimums, the minimum charge will still apply.

Products containing batteries, including power banks, are generally classified as Dangerous Goods (DG) and are subject to airline and shipping regulations. Please contact our Hotline before shipping any battery-powered items so we can confirm whether the shipment can be accepted and advise you on the applicable requirements.

Replica and counterfeit products are not accepted because they may violate intellectual property laws and export regulations. Under Chinese export requirements, if a supplier does not have the necessary authorization or permits to export branded products, the goods may be treated as counterfeit or unauthorized and may be detained or seized by the authorities. To avoid delays, penalties, or confiscation, we do not accept replica or fake products for shipment.

At this time, we do not accept shipments containing glue, powders, chemicals, or similar substances. These items are subject to strict transportation and safety regulations. If you are unsure whether your product can be shipped, please contact our Hotline before placing your order.

Yes. You may request the Delivery Order (DO) to be issued under your own company. The following DO amendment charges will apply: Air Freight: USD 25. Sea Freight: USD 50. Please provide your company details before the shipment arrives. If the DO is changed after arrival, Customs clearance will be handled separately, and additional clearance charges will apply.

Yes. Maldives Customs may reassess the declared value of imported goods based on their customs valuation database and applicable valuation rules. If Customs determines that the declared value is lower than the market or reference value, they may increase the customs value. Any resulting Customs Duty and/or Customs Revenue Charges will be calculated based on the revised customs value determined by Maldives Customs.

The cut-off date is the last day your goods must arrive at our warehouse to be loaded into the scheduled shipment. Goods received after the cut-off date will be shipped on the next available shipment.

We operate one air freight shipment per week. Please contact us for the latest flight schedule and cut-off date, as shipping schedules may vary due to airline operations or public holidays.

We operate one sea freight shipment per month as our standard schedule. Depending on cargo demand, we may arrange two sea freight shipments in a month. Please contact us for the latest sailing schedule and container cut-off date.

Yes. You can book a shipment for a single carton, subject to the applicable minimum charge. The minimum chargeable volume for sea freight is 0.25 CBM, and the minimum chargeable weight for air freight is 1 kg.

An ICL shipping mark is a unique identification label generated from booking. It helps the warehouse identify your goods.

Unmarked cartons may be placed in an unidentified-goods queue until they can be matched to the correct customer. This may delay processing. Always ensure your supplier attaches the shipping mark to the package before delivering it to the ICL warehouse.

Sea freight is calculated based on the volume of your goods, measured in cubic meters (CBM). Formula: Length × Width × Height in meters = CBM. For example, a carton measuring 1 m × 0.5 m × 0.5 m has a volume of 0.25 CBM.

Air freight charges are calculated based on whichever is greater: the actual weight or the volumetric weight. Formula: Volumetric Weight (kg) = CBM ÷ 0.006